We strive to always be on time for our guests. If we are running significantly behind we will make every effort to contact you prior to you appointment time. The only way we can ensure our punctuality is if each guest in our salon arrives on time for their appointment. If you are more than 10 minutes late we may refuse service or alter services so that it doesn’t effect the rest of our scheduled appointments
We request at least 24 hour notice for all cancellations. If 24 hour notice is not given we can ask for payment of the missed appointment, and prior to your next appointment we may also require a non-refundable deposit of up to the full amount of the services booked. We do understand that life and emergencies happen, so we will use our discretion when enforcing this policy. All cancellations and rescheduling of appointments is tracked.
We pride ourselves on doing a thorough consultation prior to each service to ensure 100% happiness. But we realize that sometimes once you get home you may find something you would like to adjust. We are happy to make those adjustments within ONE week of receiving the service. We cannot provide refunds on services.
We understand how challenging it is finding time to spend on yourself. We also understand that your "me time" does not always align with your hair appointments. However our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.
Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap.
We kindly request only those receiving services be present in the service areas. Older children MUST act like Little Adults (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.
Alchemy Hair stylists and staff are dedicated to providing each of our guests with the highest level of services possible.
In the event your child becomes unruly and disrupts the other clients in the salon, we have the RIGHT to ask you and your child to leave.
We greatly appreciate your compliance with our Child Safety Policy.